1st Line Helpdesk support Jobs in Chelmsford on your local Chelmsford jobs site. Careers in Chelmsford, local employment and work in Chelmsford.
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1st Line Helpdesk support
This job has expired, and cannot be applied for.
- Posted By: Brook Street - Chelmsford
- Address:
- Contact: 01245 493533
- Date Posted: 4th Sep 2008
- Salary: £14,000
- Location: Chelmsford
- Reference Code: CLM/124933
- Views Since Posting: 105
- Full Description:
We have a new and exciting opportunity for a candidate with a high level of customer service skills and experience within help desk or a similar role.
Pre - requisite of the role:
To communicate with Customers demonstrating High level of professionalism
To provide support on a range of software and technical issues to our customers using telephone, email, fax and remote access tool
To investigate, and record quality data
To attempt resolution or escalate to specialist team
To work to standard operating procedures and instructions
To work to agreed targets and objectives
To support colleagues in the execution of their duties
General requirements: Good level of verbal and written English, Good standard of education and competent in ICT
Good problem solving ability. The ability to ask clear and precise questions of the customer to ascertain the exact details of their problem
Ability to communicate effectively with colleagues at all levels
This is an excellent opportunity for a candidate who has experience within customer services and ICT who is seeking an opportunity to start a career with a successful company.
Benefits include: Free parking, Bonus structure team and individual and social comitee
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