IT helpdesk 1st line support Jobs in Essex on your local Essex jobs site. Careers in Essex, local employment and work in Essex.
IT helpdesk 1st line support
This job has expired, and cannot be applied for.
- Posted By: Brook Street - Chelmsford
- Address:
- Contact: 01245 493533
- Date Posted: 7th Jul 2008
- Salary: £14,000
- Location: Chelmsford
- Reference Code: CLM/124848
- Views Since Posting: 5
- Full Description:
We have a new and exciting opportunity for a candidate with a high level of customer service skills and experience within help desk or a simalar role to join our expanding centrally based Chelmsford client within IT helpdesk 1st Line support.
Pre - requisite of the role:
To communicate with Customers demonstrating High level of professionalism
To provide support on a range of software and technical issues to our customers using telephone, email, fax and remote access tool
To investigate, and record quality data
To attempt resolution or escalate to specialist team
To work to standard operating procedures and instructions
To work to agreed targets and objectives
To support collegues in the execution of their duties
General requirements: Good level of verbal and writtedn English, Good standard of education and competent in ICT
Good problem solving ability. The ability to ask clear and precise questions of the customer to ascertain the exact details of their problem
Ability to communicate effectively with colleagues at all levels
Benefits include: Free Parking, opportunity to earn bonus
For more information regarding this excellent opportunity please contact the branch for more information.
Recruiters
Advertise your job now Set up an online account and begin recruiting today
Speak to one of our specialists to improve your recruitment contact us .
