Remarketing Administrator Jobs in Essex on your local Essex jobs site. Careers in Essex, local employment and work in Essex.
Remarketing Administrator
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- Posted By: Brook Street - Chelmsford
- Address:
- Contact: 01245 493533
- Date Posted: 7th Jul 2008
- Salary: Fourteen Thousand per annum
- Location: Witham
- Reference Code: CLM/124824
- Views Since Posting: 7
- Full Description:
We are seeking a dynamic and self motivated candidate to join the team of our expanding Witham based client within their remarketing team.
Summary of the role:
Dealing with customer return issues and complaints in a professional manner both via phone/email.
You will be responsible for progressing in house security check procedures where applicable
In addition to this the post holder will assist/take responsibility for various administrative duties issued by the Office Manager
This is a demanding role and will often involve multi-tasking and prompt actions in order to maintain the successful department Remarketing is today.
Day to Day duties:
Liaise/progress/process with Remarketing customers regarding their return issues / complaints
Liaise/progress/process with Remarketing customers regarding in house security check procedure in relation to online Web sales / Ebay / Trade customers
To assist and support the Office Manager with adhoc administrative duties on a daily basis
Arrange credits/replacements for customer returns where applicable
Liaise with company approved couriers regarding invoicing issues/credit notes/POD`s/ETA`s etc
Arrange return collections when necessary and ensure receipt of goods
Progress/Process online web/trade orders through in house system and produce the necessary daily payment reports in Excel
Processing/closing of customer returns in a prompt, professional manner and provide feedback to customer where necessary. Liaise with the returns technician regularly
Assist and support the office manager with daily / month end tasks to ensure that all SLAs are met.
To be proactive at quieter times, seeking advice from manager.
Ensure that department activities are carried out within agreed service levels and to a high degree of accuracy and efficiency, prioritizing several jobs/customers request at any given time.
Regular reporting as requested by management and in a timely manner in order to meet internal or external reporting deadlines,
The ongoing definition and continual improvement of processes within your control plus the provision of focus and input to the continuing development of the company`s methods and procedures,
Processing all orders, collections, returns, replacements & credits in a professional, accurate & timely manner. Ensuring that all VAT returns are processed and documents accurately filed.
Ensure company and legislative procedures are met with regards to client vetting / security checks
Creation of customer accounts in Sage.
Request / verify security check information from necessary customers and facilitate.
accounts to make payment to customer.
Skills / Competencies Advantageous
IT Product knowledge would be helpful when understanding customer return issues.
Export experience -advantageous when understanding company policy on required documentation.
Benefits include: Free Parking
For more information regarding this new and varied opportunity please contact the branch for more information.
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