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Motor Claims Negotiator
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- Posted By: All Staff Employment
- Address:
- Contact: 01245 287220
- Date Posted: 7th Jul 2008
- Salary: £18,000 + per annum
- Location: Chelmsford
- Reference Code:
- Views Since Posting: 10
- Full Description:
Purpose
To work as a member of a Fast Track Motor Claims Team ensuring payment of valid claims at a reasonable cost as quickly as possible, in accordance with the Clients own service standards, FSA regulations and legal requirements.
Key Result Areas/ Responsibilities
Responsible for providing the most effective and efficient claims service in terms of speed, customer care, quality control and cost. To work as part of the Fast Track Claims team ensuring service is delivered on time and to the highest standards, aiming to meet and exceed the expectations of both internal and external customers in all aspects of claims handling. To build and maintain client and broker relationships.
The Operating Environment and Context of the Job
A challenging technical role within the Fast Track claims department working under pressure to provide an effective and efficient claims service, maintaining the highest levels of customer care whilst ensuring the Clients own strict service standards, FSA regulations and legal principles are adhered to. The emphasis on this role is to provide technical expertise on all fleet motor claims including Accidental Damage, Third Party, Total Loss, Fire, Theft, Credit Hire and Recoveries. Key challenges surrounding the role will be to build and maintain the client / broker relationships whilst successfully negotiating the claim and reaching settlement within a timely manner.
Key Competencies:
Sound of experience gained in a Syndicate or Insurance Company
Good all round motor / fleet claims knowledge
Work as part of a team and on own initiative
Strong communication and interpersonal skills
Influencing and negotiation skills
Investigatory skills
Relationship building
Excellent customer service skills
Mature approach with commercial awareness
Attention to detail
Be IT literate with fast, accurate data entry and processing skills
The ability to multi-task with a flexible approach
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