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Customer Service Advisor
This job has expired, and cannot be applied for.
- Posted By: Brook Street - Chelmsford
- Address:
- Contact: 01245 493533
- Date Posted: 30th Sep 2008
- Salary: 14,000 - 15,000
- Location: Witham
- Reference Code: CLM/124961
- Views Since Posting: 76
- Full Description:
A new opportunity has risen with our expanding Witham based client to join there customer services team as a Customer Service Advisor on a 12 month Maternity contract.
The role :
Comprehensively understand the companies extensive product range and proactively maximise all sales opportunities, by cross and up selling
Work to achieve pre-agreed sales and growth targets
Undertake continuous product training internally and externally
Undertake proactive marketing initiatives to grow the sales; i.e. via telemarketing, working on lapsed accounts, generation and follow up of new prospects, cross selling to existing and new customers across the companies product range.
Process all leads, catalogues and sample requests from marketing campaigns.
Participate in specific projects and proactive activities as required and directed
The preparation and follow up of sales quotations from enquiries
Ensure all daily targets are completed i.e. All Orders processed and filed, enquiries answered, telephones answered professionally
Provide pro-active care to key accounts, monitor their orders, ensure regular customer contact and attempt to cross sell wherever possible other products via promotions or self discipline
Maintain accurate customer records and participate in regular housekeeping as required
Manage customer concerns and complaints effectively to minimise the effect on the customer and any resulting cost to the company with minimal credit notes
Make realistic customer commitments, follow through each transaction to full completion and keep the customer and other internal departments informed at all times
Operate effectively within current policies and procedures relating to pricing, order entry, complaint handling and telephone enquiry handling
Develop effective working relationships with other team members, internal departments and sister companies.
Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills, and specific projects as requested and directed
You are encouraged and expected to grow your position by finding new and better ways to achieve and exceed customer expectations
Personal attributes required:
Effective communicator both orally and in writing
ability to develop commercial awareness
Creative problem solving skills
Team player, willing to adapt to new challenges
Excellent attention to detail and accurate key board skills
Enthusiastic attitude and quick learner
1 years experience within a similar role is essential.
Benefits include: Free parking
This is an excellent opportunity for a candidate who is seeking a varied opportunity we are seeking a candidate who can commit to opportunity for 12 months.
For more information regarding this excellent opportunity please contact the branch for more information.
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